Refund Policy

Return & Refund Policy

We want you to be happy with your NOBRAKES order. If you change your mind, you have the right to request a return within 14 days from the date you receive your order.

To start a return, please submit a return request through your customer account or contact us at support@nobrakes.world.

Return conditions

Items must be returned in their original condition, unworn, unwashed, unused, and with all original tags and packaging where applicable. You may inspect and try on the item as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to determine the nature, characteristics, and fit of the product.

After notifying us of your return, you must send the item back within 14 days.

Return shipping

For standard returns where you simply change your mind, the customer is responsible for the direct cost of return shipping.

If the item is defective, damaged, or you received the wrong product, please contact us before returning it. In these cases, NOBRAKES will cover the reasonable return shipping costs.

We recommend using a tracked shipping method. NOBRAKES is not responsible for return parcels lost before they reach us.

Refunds

Once your return is approved, we will refund the applicable amount to your original payment method.

For customers exercising their statutory right of withdrawal in the European Union, we will also refund the cost of the least expensive standard delivery method offered for the original order. Any additional cost resulting from choosing an express or more expensive delivery method is not refundable.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we receive the returned goods or you provide proof that the goods have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund.

Pre-orders

Pre-order products are subject to the same statutory return rights as our other non-personalized products. The 14-day return period begins when the order, or the last item in the order where applicable, is delivered.

If you wish to cancel a pre-order before it has been fulfilled, please submit a cancellation request through your customer account or contact support@nobrakes.world as soon as possible.

Exchanges

We currently do not guarantee direct exchanges. If you need a different size or product, please contact us. Depending on availability, we may ask you to return the original item and place a new order.

Faulty or incorrect items

Please inspect your order after delivery. If an item is defective, damaged, or incorrect, contact us as soon as possible at support@nobrakes.world with your order number and photographs where relevant.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.